Returns & Refunds

All original and handmade artwork is final sale. These pieces are unique and often delicate, and we can’t safely guarantee their condition through return shipping.

If your artwork arrives damaged or there is an issue with your order, please contact us as soon as possible with your order number and photos of the item and packaging so we can make it right.

Print products may be returned within 30 days of delivery. Items must be unused, undamaged, and returned in their original condition and packaging.

Customers are responsible for return shipping unless an item arrived damaged, defective, or different from what was ordered. Original shipping charges are non-refundable.

Once a return is received and inspected, approved refunds will be issued to the original payment method within 5–7 business days. The customer’s bank or card issuer may take additional time to post the refund.

Email hello@houseofberseri.com with your order number and the item you’d like to return. Wait for return instructions before shipping anything back.

Eligible print products may be exchanged where available. Please email us at hello@houseofberseri.com to discuss options.

Custom and personalized items are final sale unless they arrive damaged, defective, or different from what was ordered.